Cómo pedir la eliminación de tus datos
Este asistente atiende WhatsApp y Messenger de RealArt Inmobiliaria. Si quieres que eliminemos tu conversación y tus datos asociados, tienes dos caminos:
- Detén los mensajes: responde
STOP,bajaocancelaren la misma conversación. Dejaremos de escribirte automáticamente. - Pide la eliminación definitiva: envía un correo a realartinmo+chiapas@gmail.com con el asunto "Eliminar mis datos" e incluye tu número de teléfono (WhatsApp) o tu identificador de conversación. Atendemos la solicitud en un máximo de 20 días hábiles.
Qué se elimina
- El historial de la conversación (mensajes enviados y recibidos).
- Tu nombre de perfil y tus preferencias de búsqueda asociadas.
- Los datos de citas agendadas a tu nombre.
- Tu número/identificador de los registros del asistente.
Qué no se puede eliminar
La información que estemos obligados a conservar por ley (por ejemplo, registros fiscales o requerimientos de autoridad competente) se conservará únicamente durante el plazo legal aplicable.
Más información
Consulta nuestra Política de Privacidad completa para saber qué datos tratamos, para qué y con quién se comparten.
Privacy Policy — WhatsApp & Messenger Bot
1. Data controller
The controller of the data described in this policy is RealArt Inmobiliaria, operating in Chiapas, Mexico. For any matter related to your data, write to realartinmo+chiapas@gmail.com (technical contact: j0s3kni3@gmail.com).
2. What this service is
It is an automated customer-service assistant for WhatsApp and Messenger that replies to people interested in RealArt Inmobiliaria properties. It helps search for options based on your request, shows property information and photographs, schedules visits and, when needed, hands the conversation over to a human advisor.
WhatsApp and Messenger are services operated by Meta Platforms, Inc., and their use is also governed by Meta's policies. This assistant is not a Meta product.
3. What data we process
- Contact identifier: your phone number (WhatsApp) or your Messenger user identifier (PSID).
- Profile name that the platform shares with the company account.
- Message content you send us through these channels.
- Search preferences you mention: property type, city or area, sale or rent, and budget.
- Appointment data when you schedule a visit: the name you give us, the property of interest, the date and the time.
We do not request sensitive data or financial information. Please do not share card numbers, official IDs or passwords through these channels.
4. How we use the data
- Reply to your messages and understand what you are looking for.
- Find properties matching your preferences and send you information and photographs.
- Schedule visits and record the appointment in the advisor's calendar.
- Follow up on your request and notify the RealArt advisor so they can assist you.
- Keep a conversation history so the service can continue without you repeating everything.
5. Who we share it with
We do not sell or rent your data. To operate, the service relies on providers acting as data processors:
| Provider | Purpose |
|---|---|
| Meta Platforms (WhatsApp / Messenger) | Transport of messages between you and the company. |
| OpenAI | Interpreting your message intent and drafting property descriptions. Text is processed only to generate the requested reply. |
| Google Calendar | Recording the scheduled visit in the advisor's calendar. |
| Hosting and database provider | Storing the conversation history and the property catalogue. |
| Media storage (Cloudflare R2) | Serving property photographs. |
We may also disclose information when a competent authority requires it under applicable law.
6. What we do NOT do with your data
- We do not sell, rent or transfer it for commercial purposes.
- We do not use it for advertising or commercial profiling.
- We do not use it to train artificial-intelligence models. The AI provider processes the text only to generate the requested reply.
7. Retention and deletion
We keep the conversation history while it is useful to handle your request and maintain service continuity. You may request deletion of your data at any time by writing to the contact email; we will handle the request within a maximum of 20 business days. Once the history is deleted, the conversation is removed from our records.
8. How to opt out
You can stop the assistant's messages by replying STOP in the same conversation. From that moment we will not send you automated messages again. If you write to us later, the service is reactivated. You may also request permanent deletion by email.
9. Your rights
Under Mexican personal-data protection law you have the right to access your data, rectify it when inaccurate, cancel it when no longer necessary, and object to its processing for specific purposes. To exercise them, send your request to the contact email including your phone number or conversation identifier.
10. Security
We apply reasonable administrative and technical measures to protect the information, including restricted infrastructure access and credentials stored as server-side secrets. No system is infallible, but access is limited to the people who operate the service.
11. Children
The service is intended for adults interested in properties. We do not knowingly collect data from children.
12. Changes to this policy
Any change will be published on this same page together with its update date. Continued use of the assistant after a change implies acceptance of the current version.
13. Contact
Questions, access or deletion requests: realartinmo+chiapas@gmail.com